Safelite Case Study Example | Topics and Well Written Essays - 250 words

Safelite - Case Study ExampleThe productiveness of the Safelite installers was embarrassed for a number of reasons. The first one was that the installers had challenges locating the customers. For instance, an installer would arrive at the agreed location and non find the client as a result of wrong directions, wrong instructions or flunk to use given guidelines. Secondly, ignorance and lack of keenness by technicians to quality and quantity of materials need for specific job. Technicians depute was to replication check if the materials were the correct ones and were with no faults. The wrong materials would mean rescheduling the appointments which wascostly and some clients would seek services elsewhere (Hall 3). Lastly, there was poor coordination in the Dispatch Command Centers. Technicians complained that the Dispatch Command Center managers equally designate jobs to all technicians instead of assigning more work to the most efficient technicians, hence slowing them.To coun ter the above problems, the CEO of Safelite at the time, Mr. John Barlow, came up with idea to introduce a Performance fix Plan. Instead of having stores in different localities, it would be better to have a group of store in one place that would be known as market. The market would have on central come to of distribution hence more efficient. The plan also involved giving incentives to managers and technicians (Hall 7). The idea was stimulated by his previous work experience at Sears. The Performance Pay Plan addressed the low productivity problem to some extent. The incentive plan was meant to increase productivity with its major objectives being to motivate employees, reveal loyalty among its workforce so they would not be lured away by competitors and to embrace the industrys high turnover.The Performance Pay Plan, though a good, initiative brought a new set of problems. The turn from wages to piece rate would be consequential on recruitment. It may reduce the number of tech nicians free to work for the