Case Analyses Assignment Example | Topics and Well Written Essays - 1250 words

Case Analyses - Assignment Example How provides more product features to the products that his customers uses such as logos on the mat at the entrance of the doors with other relevant writings. The main service he is entitled to is the cleaning and maintaining the quality of the fabrics he is brought from the customers and on such additional benefits, the customer will expect to pay for benefits that satisfy needs, but nothing more. Other customer value addition mechanisms include the mat’s cleanliness, timeliness, and service delivery as well as StatePride’s response to requests for additional mats or replacement of dirty mats in an emergency which the customer values largely. Office functions such as invoicing and flexibility in regard to the responsibilities that the customer is entitled to comes as a whole package with the company. The employees are also expected to include other value additions such as attitude and helpfulness of the laundry’s customer service representatives as well as the clarity of communications between these people and the customer. Currently StatePride has placed its emphasis not on the total costs that are incurred by the customer but on the value of the long-term relationship. Such costs may include the square footage within the customers’ facility required for uniform lockers. Other associated costs normal business functions such as personnel time needed to check-in product and account for returns, accounting department time to process invoices, or workers’ time to fill out repair tags as this is handles by the firm in remitting its services. All potential and the current customers need to be alerted that StatePride seeks to drive down the total costs over the long term and hence increasing its core clientele. The pricing of the firm is reduced considerably as it does not incorporate the various loss and abuse charges, wastewater surcharges, name and emblem charges, or setup charges which have an adverse